Setup guide

Set up AXO on any device.

Follow the steps for your platform below. Most clients connect in under two minutes. You'll need your AXO email address and password.

iPhone & iPad

iOS 15 or newer · Built-in Mail app

Fastest way — install a profile. Enter your AXO email and Mail configures itself.

Tap Allow, then open Settings → General → VPN & Device Management, tap AXO Email and tap Install. You'll enter your password once. Prefer to do it by hand? Use the steps below.

The Profile Downloaded banner at the top of Settings only appears for a few minutes. If it has gone, the profile is still waiting under VPN & Device Management.

Doing it by hand? Pick your iOS:

Not sure? Settings → General → About → Software Version. The profile above needs no menus at all and works on every version.

  1. Open Settings → Apps → Mail → Mail Accounts → Add Account.
  2. Tap Other, then Add Mail Account.
  3. Enter your name, AXO email address, password, and a description.
  4. Choose IMAP. For both incoming and outgoing servers, use:
    • Host (incoming & outgoing): mail.axoemail.com
    • Username: your full email address
    • Password: your AXO password
  5. Tap Next, then Save. Mail starts syncing straight away.

Android

Gmail app · Android 10 or newer

  1. Open the Gmail app, tap your avatar → Add another account.
  2. Select Other and enter your AXO email address.
  3. Choose Personal (IMAP) and enter your password.
  4. Incoming server: mail.axoemail.com, port 993, SSL/TLS.
  5. Outgoing server: mail.axoemail.com, port 587, STARTTLS.
  6. Confirm sync preferences and tap Next to finish.

Apple Mail (macOS)

macOS Ventura or newer

Fastest way — install a profile. Enter your AXO email and Mail configures itself.

Open the downloaded file, then confirm under System Settings → General → Device Management. You'll enter your password once. Prefer to do it by hand? Use the steps below.

  1. Open Mail → Settings → Accounts → +.
  2. Select Other Mail Account and click Continue.
  3. Enter your name, AXO email address, and password.
  4. When prompted for server details, use mail.axoemail.com for both incoming and outgoing.
  5. Click Sign In. Mail verifies the account and finishes.

Outlook

Windows and Mac · three versions, three different routes

Which Outlook?

The new Outlook has no File menu and a New Outlook switch in its top-right corner. If you can see a File menu, you are on classic.

  1. Open Outlook → File → Add Account.
  2. Enter your AXO email address and click Advanced options → Let me set up my account manually.
  3. Choose IMAP as the account type.
  4. Incoming: mail.axoemail.com, port 993, SSL/TLS.
  5. Outgoing: mail.axoemail.com, port 587, STARTTLS, requires authentication.
  6. Enter your password and click Connect.

Thunderbird

Version 115 or newer

  1. Open Thunderbird and choose File → New → Existing Mail Account.
  2. Enter your name, AXO email address, and password.
  3. Click Configure manually and enter the IMAP/SMTP values from the sidebar.
  4. Set authentication to Normal password and connection security to SSL/TLS.
  5. Click Done — Thunderbird verifies and finishes setup.

Any IMAP client

Fastmail, Spark, Airmail, Proton Mail Bridge, etc.

Use the following values when your client asks for custom IMAP/SMTP configuration:

IMAP host
mail.axoemail.com
IMAP port
993 (SSL/TLS)
SMTP host
mail.axoemail.com
SMTP port
587 (STARTTLS)
Username
your full email address
Authentication
Normal password