Help & support

Get a real answer, fast.

Open a ticket or request a callback — no phone tree, no waiting on hold. Most tickets get a reply within 2 hours during business hours, and within 12 hours otherwise.

How support works at AXO. We're async-first. Open a ticket or request a callback — when a call makes sense, our team calls you at the time that works best. There's no call-in number to wait on — so every request is written down, nothing gets lost, and you get answers faster.
Try this first: FAQ Docs Setup guide System status

Open a ticket

Write it down once and we'll take it from there. First reply within 2 hours during business hours, 12 hours otherwise.

Helps us route you to the right person faster.

Urgent = production-down, account locked out, payments failing. Standard = blocking your day. General = a question or a feature ask.

Don't paste passwords, card numbers, or 2FA codes. We'll never ask for those, and if any slip in, we scrub them automatically — the same privacy-first care we put into your email.

Request a callback

Leave your number and we'll call within 1 business day. Your preferred time is a hint, not a promise.

Use international format with country code (e.g. +1, +44, +61). We only use this to call you.

A hint to help us route, not a guaranteed slot.

We auto-detect from your browser if you leave it blank.

Helps us bring the right person to the call.

Answers you can grab right now

Documentation

The full user guide — every feature, every keyboard shortcut.

FAQ

50+ answers, organized by topic and searchable — most questions are already answered here.

Setup guide

Configure Mail, Outlook, and mobile clients on any platform.

Status page

Real-time status of mail servers and web apps.